Foundation PN-1 Fundamentals of Business Laws & Business Communications Quiz 7

Providing Frequently Asked Questions (FAQs) to customers result in which of the following benefits of internet communication?

The cost incurred in interacting with customers via video call has been         ?

A cloud computing is availability of computer resources?

Study of body language of a person is called              .

At which stage the communicator focuses on correcting the grammar, spellings and punctuations.

Which of the following is not an advantage of formal communication?

The communication starts when a person tells something to a group of people, and then they pass on the information to some more people and in this way the information is passed on to everyone.

Communication happens when a person randomly chooses some persons to pass on the information which is of little interest but not important.

Feedback is needed in which way communication?

Method of delivering the message is known as        ?

What is the first step of communication process?

Interpretation and conversion of information communicated into the intelligible form so that the recipient can fully understand the true meaning of the information is called                 .

Corrective comments with regard to past behaviour -

Affirming comments with regard to future behaviour is called                 .

The way the information is described or translated into a message and put in verbal or non-verbal medium is called                .

If a message is short and to the point, the message is said to be                ?

Need of proper grammar and syntax comes under which C of communication?

Which of the following is not one of the 8C’s of communication?

Participants involved in the process of communication must be                .

Business communications help in establishing                             when marketing?

What is the situation called when a bad image of the company is created?

Use of coupons and samples come under which mode of marketing communication?

Includes face to face interaction with customers for closing the sale?

In which business communication, a speaker has to clearly speak for or against a topic?

How many types of communication takes place in an organisation?